Refund policy

Norwild Refund & Return Policy

All Norwild products are handcrafted in small batches or made to order. Because every item is created specifically for each customer, all online orders are considered custom orders.

No Returns or Exchanges on Custom Orders

Since each item is made to order, we do not accept returns or exchanges for:

• Incorrect sizing provided by the customer

• Changes of mind

• Preference-based issues (color, length, style, etc.)

• Wear from use

• Any custom request or personalized order

Please double-check your measurements and order details before placing your order.

Our Mistake? We’ll Make It Right.

If we made an error—such as sending the wrong item, wrong size based on what you ordered, or a product with a workmanship defect—contact us within 7 days of receiving your order at info@norwild.com.

Eligible situations include:

• Wrong size not matching the order confirmation

• Wrong color or wrong product

• Manufacturing defects (stitching errors, hardware issues, etc.)

If the issue is confirmed to be our mistake, we will repair, replace, or refund the item at no cost to you.

Damages from Shipping

If your item arrives damaged due to shipping, email us immediately with photos. We will assist in filing a claim and ensure you receive a proper replacement.

Final Notes

Because all Norwild gear is made by hand, natural variations in leather, fur, and materials are normal and not considered defects.

For any questions before ordering, please email us—we’re always happy to help you choose the right size or product.